TERMS & CONDITIONS
Use of the Chinglish to English website and contracting of the services provided within serves as acknowledgement and acceptance of the terms and conditions set out in this document.
CONFIDENTIALITY
We take copyright and the confidentiality of your documents very seriously. All submitted materials will remain owned and controlled by the customer, who retains sole copyright of it. We are committed to the security of your work.
PLAGIARISM
Plagiarism is a serious offence and breaches are not acceptable. Editing of material will be suspended if it is suspected, or found, to be, plagiarised.
The information contained in submitted documents does not necessarily reflect the views or opinions of the company directors.
Documents that contravene national or international law will not be accepted for editing.
Chinglish to English cannot be held responsible or liable for the information contained within a document. This includes misleading information, defamatory statements, and the infringement of third party copyright.
Material which violates any law is not permitted to be posted on the Chinglish to English website. This includes, but is not limited to, defamatory, libelous, obscene, threatening, virus-infected or pornographic content.
OUR SERVICE
Chinglish to English is very proud of the high quality of work that it provides to its customers. All documents are checked numerous times for mistakes. However we cannot guarantee a service that is error free. We are only human. Although we endeavour to return a perfect document, occasional mistakes can happen. It is the responsibility of the customer to review the returned document for any errors, which will be corrected by us immediately. Chinglish to English is not obliged to refund the cost of an imperfect document. However, we will work to remedy the error to the satisfaction of the customer.
CLIENT INFORMATION
The customer is responsible for providing accurate information in regards to their name, address, phone number, email address and payment details. The customer is legally responsible for issues arising from giving false information.
When submitting work, and prior to a quote being given, the customer is responsible for accurately describing the work to be completed. Failure to do so may result in extra costs if extra work is required.
FRAUD & THEFT
Chinglish to English is not responsible for the fraudulent use of any credit card, cheque or other payment method that has been used to purchase its services.
TECHNICAL DISCLAIMER
Chinglish to English is not responsible or liable for any technical problems resulting from unforeseen problems, such as, but not limited to internet connection or server issues. We will make every effort to contact you should technical problems beyond our control arise that will directly affect our service to any particular customer.
Chinglish to English uses a virus scan and cannot be held liable for the distribution of a computer virus which damages computer hardware or software through the use of our website.
PAYMENT
Full payment is required prior to the work being returned to the customer. Changes can still be made once the document has been returned.
INDEMNIFICATION
The customer agrees to indemnify Chinglish to English, its staff and its website, not responsible or liable for any claims made by a third party in relation to use of the site or service, violation of the terms and conditions as set out in this document, or violation of any rights or infringement of intellectual property of any person or entity by the customer.
OUR PRIVACY POLICY
Your intellectual property will not be shared, sold or distributed, and your email address or personal details will not be disclosed to anyone. All communications will remain strictly confidential.
